Ecorp specialises in the supply, management, and support for Australian and New Zealand Business Phone Numbers
Types of Business Numbers
1300 Numbers
Virtual numbers that keep you contactable at local call rates.
1800 Numbers
Virtual numbers that let callers contact you toll-free.
Smart Numbers
Distinctive numbers featuring repeatable patterns or spelled out words.
13 Numbers
Virtual numbers with 6 digits that are easy to recall.
Local Numbers
Virtual numbers that allow callers to reach you anywhere in Australia.
We also offer global number support and specialisation in:
Asia
Europe
North America
South America
Africa
Unlock Business
Call Analytics
With 75% of customer interactions happening by phone, and 65% of businesses ranking phone calls their highest quality lead source — voice communication is more important than ever.
With Ecorp's online Analytics Platform, you can learn more about your customers, and where your calls are coming from, helping you to make smarter business decisions about staffing, marketing spend and more.
With Ecorp's online Analytics Platform, you can learn more about your customers, and where your calls are coming from, helping you to make smarter business decisions about staffing, marketing spend and more.
What are Virtual Business Numbers?
1300, 1800, and 13 numbers are collectively known as “Inbound Numbers”. They are virtual business numbers that can be flexibly configured to suit your unique business process and needs.
Why do you need a Business Number?
Having a virtual business number not only enhances your business’ professional image, it gives your team the flexibility to operate from anywhere in the world.
Make better business calls
Take control of your business communications with our intuitive self-service Platform. From here, you can easily manage inbound and outbound voice calls, set advanced call routing, SMS campaigns, access analytics, and click-to-connect third-party integrations — in real-time, from anywhere in the world.
Watch this short video on how it works:
Watch this short video on how it works:
Call Tracking
Track your calls like you track your clicks
Tracking clicks and form responses doesn’t always give you the full picture. Want to know exactly which campaigns are making the phone ring? Call Tracking can help.
Offline & Online Tracking
Social Media Tracking
Track Ad Conversions
See which city your customers called from
Discover Marketing ROI & Optimise Spend
Platform integration with popular applications
Call Tracking Types
Static Call Tracking
Static call tracking is the most traditional form of Call tracking, also known as single channel based tracking. You can use a Static Phone Number to track each source of traffic. For example:
A Facebook Ad
A Google Call Extension
A Billboard Ad
Static Call Tracking Advantages
With Static Call Tracking, discover exactly where and how your customers are converting from your non-digital campaigns. Track individual campaigns across a variety of traditional media spend and set your numbers up with custom tags that allow you to easily differentiate between providers, campaigns, content, and mediums.
Simplicity and easy of use
Guaranteed accuracy - every call comes from a single advertisement or display
Quick provision time
Dynamic Call Tracking
Using a mix of telecommunications and software technology that bridges the data gap in traditional online Analytics — Dynamic Call Tracking links calls with all online digital sources automatically. This solution includes software that runs on your website which dynamically assigns 'Dynamic Phone Numbers' to each user session.
Organic Traffic & Keywords
Campaign Traffic like Adwords
Referral Sites & Direct Sessions
eDM & UTM tagged links like Facebook
Dynamic Call Tracking -
How it works
Call Tracking - Use Cases
What pages on my website generate interest?
Natively we tell you exactly where your callers land on your website and precisely what pages they call on. This allows you to map their digital journey before they called you.
Am I getting return on investment?
By integrating our solutions with your CRM you can bring together your web, call and sales information for a true picture of the return on your digital marketing investment. This is also a great way to automate your lead creation and management as Dynamic Call Tracking can work with your CRM’s API to automatically generate new leads or write the call data to existing CRM records.
Why am I losing or missing calls?
Understanding caller drop off is an important job. With Dynamic Call Tracking, you have the tools to monitor all parts of the call handling process, allowing you to actively optimise your caller experience.
What drives my phone leads?
Dynamic Call Tracking links calls with all online digital sources automatically. This means you get a comprehensive understanding of the digital sources for calls.
How are we handling our calls?
Reporting doesn’t stop at the source of the call, discover details about your answer rate, wait time, duration and outcome of the call itself.
Other premium platform features
Postcode Mapping
Send callers to specific locations based on their suburb selection. Deliver accurate and timely diversions based on customer input.
Customer and Agent Surveys
Collect data about customer satisfaction, sales and key information using post-call surveys. Our platform can prompt your staff or customers for their input once the conversation ends.
Geo-routing
Geo based routing lets you select suburb catchments and automatically route calls made from within those locations to the most suitable destinations.
Day & Time-based Routing
Utilise our day and time-based routing to control calls for your business hours and holidays, ensuring the right teams get the calls at the right time.
IVR Menu
Utilise our hosted IVR Menu to direct calls to the appropriate team. We provide call by call IVR keypress information in real-time.
Caller ID Routing and Blocking
Route VIPs to their dedicated team or block SPAM callers with individual caller ID Controls.
Custom Attributes
Set custom call attributes based on call variables directly within our call flows.
Fax to Email
Capture and forward faxes using our Fax to Email Services.
Missed Call Notifications
Capture the details of missed calls with an automatic email containing the caller information, date and time, number and channel information.
Call Recording
Make use of our free, hosted, and secure call recording solutions to securely record and store recordings for training and compliance needs.
Outbound Egress
Record Outbound Calls using the Ecorp Systems outbound egress to capture outgoing conversations.
Failover/ Redundancy Routing
Make use of advanced routing for failover and diversions so your customers can always get through. Ecorp offers failover routing, ring all queues, call splays and disaster recovery routing, so that even in the worst-case scenario your calls have somewhere to go.
Call Whisper
If you want a heads up when a lead has called from a new campaign or listing, then a Call Whisper can play a custom message to your team before the customer is connected onto the call.
AI Speech Analytics
There can be no doubt that phone calls remain vital to successful business operations. The challenge? Monitoring hundreds or thousands of calls daily.
That's where Ecorp's Speech Analytics is transformational. Beyond simple call recording, our AI-powered system can transcribe, summarise, and analyse every call, extract crucial call trends, key topics and analyse sentiment —revealing valuable business intelligence that enables you to make critical improvements to your customer service, boost sales, and deliver content that truly resonates with your callers.
That's where Ecorp's Speech Analytics is transformational. Beyond simple call recording, our AI-powered system can transcribe, summarise, and analyse every call, extract crucial call trends, key topics and analyse sentiment —revealing valuable business intelligence that enables you to make critical improvements to your customer service, boost sales, and deliver content that truly resonates with your callers.
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