a Powerful Business Tool

Business Phone Numbers

1300, 1800, and 13 numbers are inbound virtual numbers that can be flexibly configured to suit your unique needs.
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Ecorp specialises in the supply, management, and support for Australian and New Zealand Business Phone Numbers

Types of Business Numbers

1300 Numbers

Virtual numbers that keep you contactable at local call rates.

1800 Numbers

Virtual numbers that let callers contact you toll-free.

Smart Numbers

Distinctive numbers featuring repeatable patterns or spelled out words.

13 Numbers

Virtual numbers with 6 digits that are easy to recall.

Local Numbers

Virtual numbers that allow callers to reach you anywhere in Australia.

We also offer global number support and specialisation in:

Asia
Europe
North America
South America
Africa
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What are Virtual Business Numbers?

1300, 1800, and 13 numbers are collectively known as “Inbound Numbers”. They are virtual business numbers that can be flexibly configured to suit your unique business process and needs.

Why do you need a Business Number?

Having a virtual business number not only enhances your business’ professional image, it gives your team the flexibility to operate from anywhere in the world.

Make better business calls

There’s no need to ask customers ‘How did you hear about us?

Use our advanced Call Tracking technology for true insights into who, what, when where, and why customers are calling.

Watch this short video on how it works:
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Watch the video
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Reporting
Reporting
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Reporting

Robust Reporting

Our easy-to-use call tracking technology bridges the gap in today’s marketing intelligence. Keep tracking marketing ROI even after the phone rings with phone numbers that reveal which activities are driving your best results.
Insights Overview

This will reveal your business’ call trends, call duration, missed call information, and the patterns behind how calls are handled by your team

Call Geographics

Receive specific location information for both landline and mobile calls, allowing you to pinpoint the origin

Time & Day Logging

Get a historical view of the time and volume of calls across days and hours of the week. Excellent for organisations managing responsive call centres

Number Configuration

For each business number, you can configure a number ofsettings, including: Name, Turn call recording on or off, Set up multiple answering points, Add call tracking details to track your Marketing campaigns by Source, Medium, Campaign, Content

Web Journey Tracking

Also known as Dynamic Call Tracking – find out what pages on your website callers visit before giving you a buzz

Call Tracking

What is Dynamic Call Tracking?
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Dynamic Call Tracking is a clever mix of telecommunications services and software that bridges the data gap in traditional online analytics. Our solution includes software that runs on your website, which then dynamically assigns 'Dynamic Phone Numbers' to each user session.


When that user makes a call, our system associates the session ID to the number called - then we log an event and send conversion metrics into our platform. By using Dynamic Call Tracking, you will gain a comprehensive understanding of the source of your telephone leads, including:

  • OrganicTraffic & Keywords
  • CampaignTraffic like AdWords Referral Sites & Direct Sessions
  • eDM &UTM tagged links like Facebook

Benefits of Dynamic Call Tracking:

Tracking clicks and form responses doesn't always give you the whole picture of how your customers engage with you.

By utilising call tracking, you can answer important business questions such as:

What drives your phone leads:

Dynamic Call Tracking links calls with all online digital sources automatically. This means you get a comprehensive understating of the digital sources for calls.

How calls are handled:

Reporting doesn’t just stop at the source of the call, discover your answer rate, wait time, duration and outcome of the call itself.

Why calls are being missed or lost:

Understanding caller drop off is hugely important. With Dynamic Call Tracking you have the tools to monitor and optimise all parts of the call handling process, allowing you to optimise your caller experience.

Return on Investment:

By integrating our solutions with your CRM you can bring together your web, call and sales information for a true picture of the return you get for your digital marketing investment. Dynamic Call Tracking can work with your CRM’s API to automatically generate new leads or write the call data to existing CRM records, so it is also a great way to automate your lead creation and management.

Website Pages generating interest:

We tell you exactly where your callers land on your website and precisely what pages they call on, allowing you to map their digital journey before they called you.

Ask us about how to get ‘Dynamic Numbers’ onto your website, so you can start tracking Marketing ROI today.

What is Static Call Tracking?
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Static call tracking is the most traditional form of Call tracking, also known as single channel based tracking. Essentially the idea behind having static numbers is that you use a number for each source of traffic. For example:

  • A Facebook Ad
  • A Google Call Extension
  • A Billboard Ad

Static-based Tracking Advantages include:

  • Simplicity and easy of use
  • Guaranteed accuracy, every call has come from a single advertisement/display
  • Quick provision time

With Static Call Tracking, discover exactly where and how your customers are converting from your non-digital campaigns. We track individual campaigns across a variety of traditional media spend and can set your numbers up with custom tags that allow you to easily differentiate between providers, campaigns, content, and mediums.

Other premium platform features

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Welcome Messages 
Want to welcome your callers with an offer or announcement? Use the Ecorp welcome message feature to upload your own, or use our professionally recorded notices to keep every caller informed.
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Messages on Hold
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Postcode Mapping 
Send callers to specific locations based on their suburb selection. Deliver accurate and timely diversions based on customer input.
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Customer and Agent Surveys 
Collect data about customer satisfaction, sales and key information using post-call surveys. Our platform can prompt your staff or customers for their input once the conversation ends. 
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Geo-routing 
Geo based routing lets you select suburb catchments and automatically route calls made from within those locations to the most suitable destinations. 
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Day & Time-based Routing 
Utilise our day and time-based routing to control calls for your business hours and holidays, ensuring the right teams get the calls at the right time. 
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IVR Menu 
Utilise our hosted IVR Menu to direct calls to the appropriate team. We provide call by call IVR keypress information in real-time. 
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Caller ID Routing and Blocking 
Route VIPs to their dedicated team or block SPAM callers with individual caller ID Controls. 
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Custom Attributes 
Set custom call attributes based on call variables directly within our call flows. 
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Fax to Email 
Capture and forward faxes using our Fax to Email Services. 
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Missed Call Notifications 
Capture the details of missed calls with an automatic email containing the caller information, date and time, number and channel information.
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Call Recording 
Make use of our free, hosted, and secure call recording solutions to securely record and store recordings for training and compliance needs. 
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Outbound Egress 
Record Outbound Calls using the Ecorp Systems outbound egress to capture outgoing conversations. 
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Failover/ Redundancy Routing 
Make use of advanced routing for failover and diversions so your customers can always get through. Ecorp offers failover routing, ring all queues, call splays and disaster recovery routing, so that even in the worst-case scenario your calls have somewhere to go. 
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Call Whisper 
If you want a heads up when a lead has called from a new campaign or listing, then a Call Whisper can play a custom message to your team before the customer is connected onto the call. 

Quick cross-platform integration

Ecorp’s platform works with what works for you. Consolidate your data by connecting it with your preferred marketing and CRM ecosystems.
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Ready to answer the call?

Learn more about Business Numbers and Call Tracking Solutions.